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Privacy
This page is a reference translation. The Korean original governs in the event of any discrepancy.
Charong (the "Mall"), operated by 청정해, values the personal information of its users. This policy explains what personal information we process, for what purpose, and for how long.
- Order handling and delivery: confirming orders, shipping products, confirming bank transfers, processing cancellations/returns/exchanges, and responding to customer inquiries - Review service: allowing customers with a confirmed purchase to post and publish product reviews - Statistics and service improvement: analyzing visit statistics and traffic sources/marketing channels (processed at the session level, without identifying any individual)
- When ordering (required): recipient's name, phone number, and delivery address (including postal code) - When ordering (optional): delivery instructions, requested delivery date - When requesting a cancellation/return (required): reason for the request - When writing a review (required): author's name, rating, and review content (only for the order it relates to) - When using social login (required): email and name provided by whichever provider you choose — Kakao, Naver, Google, or Facebook - When saving a delivery address after logging in (optional): recipient's name, phone number, and delivery address - Automatically collected: a randomly generated session identifier stored in the browser, pages visited, traffic source, and access time (none of which identifies a specific individual) The Mall only offers social login through Kakao, Naver, Google, or Facebook; it has no separate registration process where you create your own ID and password, and it does not collect or store any password or credential of its own. The Mall currently offers bank transfer only, with no payment gateway (PG) or credit card integration, so it does not collect or store payment information such as card numbers. If a payment gateway service is introduced, we will announce this through an update to this policy beforehand.
In accordance with the Act on the Consumer Protection in Electronic Commerce, etc., we retain records for the following periods before destroying them. - Records of contracts or withdrawal of subscription: 5 years - Records of payment and supply of goods: 5 years - Records of consumer complaints or dispute resolution: 3 years - Records of labeling and advertising: 6 months - Automatically collected information such as session identifiers and traffic sources: destroyed without delay once the statistical purpose has been achieved - Social login account and saved delivery addresses: retained until you ask the Privacy Officer below to delete them (unlink your account), then destroyed without delay
The Mall processes personal information only within the purposes stated in Article 1, and provides it to third parties only where the data subject has consented or where required under Articles 17 and 18 of the Personal Information Protection Act. Charong originates from the businesses 청정해, 주식회사 청정해, and 청해람, but no personal information of data subjects is ever shared with or used by those businesses. The only information shared with them is the customer service phone number shown in the footer, for the sake of smooth customer support.
For delivery purposes, the Mall provides the courier company with the minimum information necessary for delivery (name, phone number, and address). There are currently no other external companies to which personal information processing is outsourced. If services such as a payment gateway (PG) or SMS delivery are introduced in the future, the outsourcing details will be reflected in this policy in advance.
Data subjects may at any time request to view, correct, delete, or suspend the processing of their personal information held by the Mall. If you signed in with social login, you can view, edit, or delete your own order history and saved addresses directly in My Page. For any other request, including orders placed without signing in, contact the Privacy Officer below by mail, phone, or email and it will be handled without delay.
When personal information becomes unnecessary, such as when the retention period has elapsed or the processing purpose has been achieved, the Mall destroys it without delay. Personal information stored in electronic file form is safely deleted so that it cannot be recovered or reproduced.
Access to personal information is limited to a minimal number of personnel, and security technologies such as encryption (HTTPS) are applied to communication channels that carry personal information. Security measures are continually strengthened as the service evolves.
Instead of cookies, the Mall stores a randomly generated session identifier and the initial traffic source (e.g., youtube, instagram) in the browser's local storage, and uses this for visit statistics and marketing performance analysis. This information does not identify any specific individual, and is deleted along with your site data when you clear it in your browser settings.
Privacy Officer: 한애경 Contact: 064-727-1006 (064-727-1008) Email: help@jejucjh.com Address: 제주특별자치도 제주시 도두봉2길 30 청정해 Data subjects may direct any personal-information-related inquiry arising from their use of the Mall's services to the Privacy Officer above.
If you need to report or consult about a violation of your personal information, you may contact the following organizations (Korean-language services). - Personal Information Dispute Mediation Committee: privacy.go.kr / 1833-6972 (no area code needed) - Personal Information Infringement Report Center: privacy.go.kr / 118 (no area code needed) - Supreme Prosecutors' Office Cyber Investigation Division: spo.go.kr / 1301 (no area code needed) - National Police Agency Cyber Bureau: ecrm.cyber.go.kr / 182 (no area code needed)
This Privacy Policy takes effect from its effective date. Where content is added, removed, or amended, we will announce the change at least 7 days before it takes effect.
Announced August 30, 2026 · Effective August 30, 2026
